Effective date: November 11, 2026 · Last updated: November 11, 2026
Northern Mortgage Services, LLC, doing business as Northern Mortgage, NMLS #130662 (“Northern Mortgage,” “we,” “us,” or “our”), respects the privacy of visitors to northernmtg.com (the “website”) and of our customers. This Privacy Policy explains what information we collect through the website, how we use and share it, how we protect it, and the choices you have.
If you apply for or obtain a mortgage loan with us, our U.S. Consumer Privacy Notice (below) also applies. It explains how we collect, share and protect the personal financial information covered by federal law.
Scope
This policy applies to information collected through this website. It does not apply to third-party websites we link to, which have their own privacy policies. We are not responsible for the content or privacy practices of those sites.
Information we collect
Information you give us. When you fill out a form on the website, we collect the information you choose to provide, such as your name, phone number, email address, mailing address, social media handle, how you would like us to follow up, and the details of your question. You are not required to give us personal information unless you want to use a feature that needs it.
Information collected automatically. When you visit the website, we automatically collect certain information, such as your IP address, browser and operating system type, the date and time of your visit, the pages you view, and the website that referred you to us.
Cookies and analytics
The website uses cookies and similar technologies, including analytics tools such as Google Analytics, to understand how the website is used, fix problems, improve the website and measure the effectiveness of our communications. A cookie is a small file placed on your device that helps recognize your browser. Most browsers let you block cookies or notify you before they are set. If you block cookies, some parts of the website may not work as intended.
How we use information
- To respond to your inquiry and contact you the way you requested;
- To provide the services you ask for, including processing a loan application;
- To send information about our products and services by email, mail or phone (we do not send promotional text messages);
- To operate, analyze and improve the website;
- To meet our legal and regulatory obligations; and
- For any other purpose you consent to.
How we share information
We do not sell your personal information. We share it only as described in this policy and in our Consumer Privacy Notice:
- With service providers that help us run our business and the website, such as website hosting, analytics, form processing, messaging, and loan processing and verification vendors. We give them only the information they need, and they may use it only to perform services for us and must keep it confidential;
- When required by law, regulation, court order or subpoena, or to protect our rights or the safety of others;
- In connection with a merger, sale, reorganization or other transfer of all or part of our business; and
- For any other purpose you expressly consent to.
Text messaging opt-in data and consent are excluded from all of the sharing described above, except with the providers that deliver our text messages (see below).
Text messaging (SMS)
What we collect. If you opt in to text messages by checking the optional SMS consent box on our website contact form, we collect your mobile number, your consent, and the date, time and method of your opt-in.
How we use it. We use your mobile number only to send the informational text messages you agreed to, such as replies to your inquiry, appointment confirmations, document requests and loan status updates, and to respond to HELP and STOP requests. We do not send promotional text messages. Consent is not a condition of any purchase or service. Message frequency varies, and message and data rates may apply.
Sharing. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Text messaging opt-in data and consent will not be sold, rented or shared with any third party. We share mobile numbers only with service providers that deliver our messages, and they may not use them for any other purpose.
Opting out. Reply STOP to any message to stop receiving texts. Reply HELP for help, or contact us at 616-532-5551 or [email protected]. See our SMS Terms.
How we protect information
We use reasonable physical, technical and administrative safeguards to protect the personal information we collect from loss, misuse and unauthorized access, including encryption when information is transmitted to and from the website. No method of transmission over the internet is completely secure, so we cannot guarantee the security of information you send us online.
Children
The website is intended for adults 18 and older and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have, we will delete it.
Your choices
You may opt out of future marketing contacts from us at any time. You may also ask us what information we have about you, ask us to correct it, or ask us to delete information we are not required by law to keep, by contacting us using the information below. To stop text messages, reply STOP.
Changes to this policy
We may update this Privacy Policy from time to time. Changes take effect when posted on this page, and we will update the “Last updated” date above.
Contact us
Northern Mortgage Services, LLC
Attn: Privacy
2828 Wilson Ave SW, Grandville, MI 49418
616-532-5551 · [email protected]
NMLS #130662
U.S. Consumer Privacy Notice
Rev. 11/27/2024 · Download the printable PDF
| FACTS | WHAT DOES NORTHERN MORTGAGE DO WITH YOUR PERSONAL INFORMATION? |
| Why? | Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do. |
| What? | The types of personal information we collect and share depend on the product or service you have with us. This information can include:
When you are no longer our customer, we continue to share your information as described in this notice. SMS opt-in information is excluded from any third-party sharing/selling. SMS opt-in information is not shared or sold to third parties for any purpose. |
| How? | All financial companies need to share Customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their Customers’ personal information; the reasons Northern Mortgage chooses to share; and whether you can limit this sharing. |
| Reasons we can share your personal information | Does Northern Mortgage share? | Can you limit this sharing? |
|---|---|---|
| For our everyday business purposes — such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus, or as otherwise permitted by law | Yes | No |
| For our marketing purposes — with service providers we use to offer our products and services to you | Yes | No |
| For joint marketing with other financial companies | No | We Don’t Share |
| For our affiliates’ everyday business purposes — information about your transactions and experiences | No | We Don’t Share |
| For our affiliates’ everyday business purposes — information about your creditworthiness | No | We Don’t Share |
| For non-affiliates to market to you | No | We Don’t Share |
| Questions? | Call 616-532-5551 or go to www.northernmtg.com |
Who we are
| Who is providing this notice? | Northern Mortgage Services, LLC Doing business as Northern Mortgage |
What we do
| How does Northern Mortgage protect my personal information? | To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. |
| How does Northern Mortgage collect my personal information? | We collect your personal information, for example, when you
We also collect your personal information from others, such as credit bureaus, affiliates, or other companies. |
| Why can’t I limit all sharing? | Federal law gives you the right to limit only
State laws and individual companies may give you additional rights to limit sharing. |
Definitions
| Affiliates | Companies related by common ownership or control. They can be financial and non-financial companies. |
| Non-affiliates | Companies not related by common ownership or control. They can be financial and non-financial companies. |
| Joint marketing | A formal agreement between non-affiliated financial companies that together market financial products or services to you. Northern Mortgage does not jointly market. |
Other important information
Do Not Call Policy: This notice is the Northern Mortgage Do Not Call Policy under the Telephone Consumer Protection Act. We do not solicit via telephone numbers listed on the state or federal Do Not Call lists, unless the law allows us to. Northern Mortgage employees and its service provider employees receive training on how to document and process telephone marketing choices. Consumers who ask not to receive telephone solicitations from Northern Mortgage will be placed on the Northern Mortgage Do Not Call list and will not be called in any future campaigns, including those of Northern Mortgage affiliates. If you communicate with us by telephone, we may monitor or record the call.